detik11 Privacy Policy

This page describes what we collect when you use detik11 and how we keep that data protected. We take your privacy seriously and are transparent about our data practices. When you access our platform via your phone, deposit via DANA or e-wallet, or place a wager on Liga 1, we collect certain information necessary to deliver our service securely and comply with Indonesian financial regulations.

Our privacy commitments are simple: we collect only the data we need, we use it only for legitimate purposes, and we do not sell your information to third parties. Your payment details—whether you use mobile banking, local payment, or a online payment virtual account—are encrypted and stored securely. This policy explains the details.

By using detik11, you consent to our data collection and processing practices as outlined here. If you have questions or concerns about your privacy on our platform, our support team is ready to help.

What Data We Collect on detik11

Account Information

When you register on detik11, we collect your full legal name, email address, phone number, date of birth, and government-issued ID number (national ID, passport, or driver's license). These details are required to open your account, verify your identity, and comply with Indonesian Know Your Customer (KYC) regulations. We store this information securely on our servers, which may be located outside your jurisdiction but are protected by industry-standard encryption and access controls.

Payment and Transaction Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect transaction records: the amount deposited, the date and time, and your payment method identifier. We do not store full payment card numbers or e-wallet PIN codes. For bank transfers, we record your virtual-account number and the originating bank, but not your full bank account number. We also collect withdrawal request records—the amount, destination payment method, and settlement status. This data is used to process transactions, prevent fraud, and generate account statements.

Activity and Device Data

We collect information about how you interact with detik11: which games you access, how long you spend on each page, which markets you enter, and your approximate location (derived from your IP address). We also collect device information—your phone model, operating system, browser type, and internet service provider. This data helps us understand how our platform is used, identify technical issues, and prevent fraud or abuse.

How We Use and Protect Your Data

Data Usage on detik11

We use your data for these purposes: (1) to deliver detik11 services—processing deposits and withdrawals, settling markets, and providing customer support; (2) to comply with law—Know Your Customer (KYC) verification, anti-money laundering (AML) checks, and tax reporting; (3) to prevent fraud and abuse—detecting suspicious patterns, blocking duplicate accounts, and enforcing our terms; (4) to improve our platform—analyzing how users navigate detik11, identifying technical bugs, and developing new features; and (5) to communicate with you—sending transaction confirmations, withdrawal updates, and support responses. We do not use your data for marketing purposes unless you explicitly opt in.

Data Security and Encryption

We protect your data using industry-standard encryption (TLS/SSL), secure servers with restricted access, and regular security audits. Your payment information is encrypted end-to-end—even our staff cannot view your e-wallet PIN or bank account details. We use firewalls, intrusion-detection systems, and multi-factor authentication for internal access to sensitive data. However, no system is non-specific info secure. If we discover a breach affecting your personal data, we will notify you without unreasonable delay and provide guidance on protective steps you can take.

Third-Party Processors

We share your data with trusted third parties only when necessary to deliver our service. These include: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) who handle deposit and withdrawal transactions; game providers (Nolimit City, PG Soft, Pragmatic Play) who power slots and live-casino tables; and compliance services (KYC verification firms) who verify your identity. Each third party has a data-processing agreement with us that requires them to protect your data and use it only for the specified purpose. We do not permit third parties to sell your data or use it for their own marketing.

Cookies and Tracking

Our platform uses cookies (small text files stored on your phone) to remember your login session, store your language preference, and track your activity for fraud detection. Most cookies expire after your session ends; session cookies do not persist after you log out. We also use pixel tags and analytics tools (such as Google Analytics) to measure site traffic and user behavior. You can disable cookies in your phone's settings, but this may limit detik11's functionality. We respect the "Do Not Track" signal if your browser sends one.

Your Rights on detik11

You have the right to request access to your personal data on detik11. You can export your account history, transaction records, and personal details by contacting our support team. You also have the right to request corrections if any information is inaccurate—for example, if we have your phone number wrong. If you request deletion of your account, we will anonymize your data according to our retention policies, though we may retain transaction records for regulatory compliance (typically 5–7 years). You may also request that we stop processing your data for marketing or analytics purposes (though we still need it for transactional and compliance reasons). To exercise any of these rights, contact us using the contact details below.

Retention and Deletion

We retain your account data as long as your account is active. Once you request account deletion, we anonymize your personal data (name, ID, email, phone) within 30 days, though we may keep aggregated or anonymized transaction records for up to 7 years to comply with Indonesian tax and financial regulations. Payment details (your linked mobile banking account, local payment wallet, or online payment virtual account) are deleted immediately upon account closure. If you have an open dispute or ongoing investigation, we may retain data longer until the matter is resolved.

International Data Transfers

Our servers and data centers may be located in countries outside Indonesia. When you use detik11, your data may be transferred to and stored in these jurisdictions. We ensure that any international transfer complies with Indonesian data-protection standards and is protected by encryption and contractual agreements. By using detik11, you consent to such transfers.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Material changes will be announced on our website and via email to your registered address. Your continued use of detik11 after any update constitutes acceptance of the revised policy. If you have questions about our privacy practices, contact our support team via email or in-app messaging. We aim to respond to privacy inquiries within 5 business days. For specific concerns about data breaches or regulatory violations, you may also report to the Indonesia Personal Data Protection Authority or pursue a complaint through your jurisdiction's data-protection regulator if applicable. Users in cities like Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta are subject to these same privacy protections and rights.